Privacy policy

1. Introduction

At OEMDOC GmbH, we are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

2. Data Controller

OEMDOC GmbH
Marienstr. 34
70178 Stuttgart
Germany

Registered at Amtsgericht Stuttgart
HRB 785984

Email: contact@oemdoc.com

3. Collection of Personal Data

We collect personal data when you:

• Visit our website
• Create an account
• Place an order
• Contact us via forms, email, or WhatsApp

The data collected may include:

• Full name
• Email address
• Phone number
• Address
• Vehicle information (e.g., VIN, model, year)

4. Purpose of Data Processing

We process your personal data for the following purposes:

• Processing and fulfilling orders
• Providing customer support
• Managing customer accounts
• Improving our platform and services
• Communicating with you regarding orders or inquiries

5. Legal Basis for Processing

We process your personal data based on:

• Article 6(1)(b) GDPR – performance of a contract
• Article 6(1)(f) GDPR – legitimate interests
• Article 6(1)(a) GDPR – consent (e.g., WhatsApp communication, cookies)

6. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited.

Google Analytics uses cookies to analyze how users interact with the website. The information generated may be transferred to and stored on Google servers.

We use IP anonymization, meaning your IP address is shortened within the European Union before transmission.

You can prevent cookie storage through your browser settings or opt-out tools.

7. WhatsApp Communication

If you contact us via WhatsApp, your phone number and any information you provide will be processed to handle your request.

WhatsApp is operated by WhatsApp Ireland Limited. Data may be transferred to countries outside the European Union.

By contacting us via WhatsApp, you consent to the processing of your data in accordance with Article 6(1)(a) GDPR.

8. Data Sharing

We may share your personal data with:

• Shipping and logistics providers
• Payment service providers
• IT and hosting providers
• Technical partners (e.g., TecDoc integration)

We do not sell your personal data to third parties.

9. Cookies

Our website uses cookies and similar technologies to:

• Ensure proper website functionality
• Analyze user behavior
• Improve user experience

You can manage your cookie preferences through the cookie banner or your browser settings.

10. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law.

11. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Data portability
• Object to processing

To exercise your rights, please contact us at: contact@oemdoc.com

12. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on this page.

15. Contact

If you have any questions regarding this Privacy Policy, please contact:

OEMDOC GmbH
Email: contact@oemdoc.com